Terms & Conditions.

Version 30 September 2026 · Business customers

1. Provider and agreement

These terms apply to business customers purchasing YachtAddress website and listing management services from Yacht Advisor FZ-LLC, trading as YachtAddress, registered in Ras Al Khaimah Economic Zone, United Arab Emirates, licence number 47028181, registration number 0000004080738 ("YachtAddress", "we", "us"). Our full registered address and applicable tax details must appear in the order form. Contact: pd@yachtaddress.com.

The customer is the person or company named in the order form ("you"). Your signatory confirms authority to enter into the agreement. These terms do not remove rights that cannot lawfully be excluded.

An agreement is formed when both parties accept a written order form or proposal that identifies this version of the terms. An enquiry, demonstration or free listing review does not create a paid subscription. The accepted order form prevails over these terms where it expressly states a different commercial arrangement. A signed data processing agreement prevails for personal data processing. Later website changes do not retrospectively change your agreement.

2. Packages and fees

The setup fee covers the first website for each listing included in the selected package. Each active listing means one identified yacht, one agreed website and its connected Listing Pulse access. Multiple websites, languages or separate sales and charter presentations for the same yacht require an express scope agreement.

Portfolio fees reserve the agreed capacity. They are package totals, not a variable charge calculated from the number of occupied slots each month. Unused capacity does not generate a refund or credit. The initial rollout and delivery dates, including any staged billing, must be recorded in the order form.

Prices are in euros and exclude VAT and other taxes where legally applicable. Any required tax is stated separately on the invoice. Domain registration and renewal, premium domains, external software subscriptions, advertising spend and other third-party purchases are excluded unless expressly included. No third-party purchase will be charged to you without approval.

3. Setup and launch

Setup includes reviewing the approved yacht material, developing the agreed positioning and website structure, design and copy, integrating supplied media and documents, configuring broker contact details and enquiry routes, connecting an agreed domain or subdomain, and setting up Listing Pulse, agreed tracking, user access and handover.

The order form records the website language, principal deliverables, named yachts, rollout schedule, integrations and the customer contact responsible for accepting the initial website and commissioning additional work. Two consolidated rounds of revisions within the agreed brief are included for each initial website. Corrections needed to meet the agreed brief do not count as additional paid revisions.

Delivery dates depend on receiving complete materials, working account access and timely feedback. We will explain any expected delay and agree a revised schedule. Your delay does not allow us to start monthly billing silently. We will seek a written revised start date. Work left without the required customer input for more than 30 days may be paused after written notice; restarting and any changed scope will be agreed before further costs arise.

You must approve the initial website's facts, content and publication in writing before its first launch. Silence is not initial publication approval. After that approval, we will check the agreed enquiry route and access configuration before handover. This initial acceptance does not impose an approval process on subsequent self-service broker changes under clause 5.

4. Monthly services and scope boundaries

The monthly fee includes hosting, reasonable website maintenance, Listing Pulse access for the active package, support for the agreed setup, normal listing updates, and the tracking, enquiry routing and reporting arrangements specified in the order form.

Normal listing updates include changes to asking price, availability, location, broker contact details and existing specifications; replacement of supplied photographs, brochures and documents within the existing layout; minor text corrections; and routine listing news. Customers may also use the self-service controls made available to their authorised users.

New yacht websites, substantial repositioning or rewriting, redesigns, additional languages, new functionality, custom CRM development, data migration, photography, filming, advertising management and dedicated show campaigns are outside normal updates unless expressly included. We will explain why a request is outside scope and obtain approval of its fee and timing before starting. There are no automatic excess-work charges.

Support is available Monday to Friday, 09:00 to 18:00 Gulf Standard Time, excluding UAE public holidays. We aim to acknowledge ordinary requests within two business days. This is a response target, not a guaranteed completion time. Material website or enquiry delivery faults receive priority. A guaranteed response time or availability commitment requires a separate service level agreement.

5. Your responsibilities and authorised users

You provide accurate, current specifications, pricing, availability, ownership or marketing authority, and all necessary rights to supplied content. You remain responsible for verifying statements about a yacht and for promptly notifying us of a sale, withdrawal, mandate change or factual error. We will correct errors introduced by us without additional charge.

You appoint an account contact and control your authorised users, their roles and yacht assignments. Authorised brokers may edit and publish content using the self-service functions available to their assigned yachts without prior review, consent or release by YachtAddress. Your authorisation of a broker includes authority to publish through those functions. The broker's publication action is sufficient; no separate YachtAddress approval is required.

You are responsible for checking the accuracy, completeness, legality and rights clearance of content entered, changed, uploaded, deleted or published by you or your authorised users. This includes asking prices and currencies, availability, specifications, descriptions, claims about the yacht, locations, photographs, documents, contact details, news and links, insofar as those fields are available for self-service editing. You must ensure that your users have any necessary owner or other third-party permission. YachtAddress does not routinely verify or pre-moderate these changes. Hosting, displaying or technically processing them does not constitute endorsement or factual approval.

To the extent permitted by applicable law, YachtAddress is not liable to you for errors, omissions, misleading statements, rights infringements, data disclosures or other loss to the extent caused by changes made or published by you or your authorised users. This includes consequences of incorrect prices, obsolete specifications, uploaded documents, deleted content or misdirected enquiries resulting from customer-entered contact details. This exclusion does not apply to the extent the loss is caused by YachtAddress's own breach, a failure of its system to process a correctly submitted change as agreed, or a security failure for which YachtAddress is responsible. It is also subject to the non-excludable liabilities in clause 14.

You must correct inaccurate or unlawful content promptly, safeguard credentials and notify us when access should be revoked or credentials may be compromised. A compromised account is not automatically treated as proof that you authorised the resulting change. Responsibility depends on the cause of the compromise and each party's obligations.

Where a third-party claim is caused by your breach of the content or rights obligations in this clause, you will reimburse YachtAddress for reasonable, documented defence costs and damages finally awarded by a competent court or included in a settlement you have approved in writing, to the extent attributable to that breach and legally recoverable. We must notify you promptly, allow reasonable participation in the defence, mitigate loss and not settle at your expense without your consent. This reimbursement is subject to clause 14's liability limits and excludes amounts attributable to YachtAddress's own acts or omissions. It does not prevent a third party from asserting rights against either party.

We may restrict specific content where reasonably necessary to address a credible rights complaint, security risk or legal requirement, and will explain the action where permitted. This reactive power does not introduce a prior approval requirement for broker changes or waive either party's legal duties.

Your brokerage retains responsibility for buyer qualification, follow-up, viewings, negotiations and the transaction. We do not act as your yacht broker or contact your buyers independently unless separately authorised. No sale commission is payable to us under these packages.

6. Integrations, measurement and third-party services

Connections to HubSpot, Zoho, Salesforce, Pipedrive or another system are included only to the extent expressly described in the order form, including the relevant objects, fields, direction of transfer, automation and test criteria. The order form must state whether the agreed connection is included in setup or carries an additional fee. Displaying a CRM logo does not mean every feature of that CRM is included.

You provide the required account licences, permissions and lawful instructions. We configure and test the agreed connection using an approved test submission before relying on it for enquiries. Any known material limitation must be disclosed before acceptance. API changes or restrictions may require changes to the integration; additional work requires approval before it is charged.

Analytics and attribution depend on consent choices, browser settings, tracking prevention, campaign tags, referrer information and external systems. Some activity may be incomplete or attributed as direct or unknown. A visit is not evidence of an identified buyer. We do not guarantee a volume of visitors, leads, rankings, bookings or yacht sales, but remain responsible for performing the agreed services with reasonable skill and care.

Hosting, email delivery, CRM and other functions may depend on external providers. We will use reasonable care when selecting and configuring them, notify you of material disruptions known to us, and take reasonable steps to restore the service. Third-party dependence does not excuse a breach caused by our own failure to exercise that care.

7. Payment and service start

Fifty per cent of the setup fee is due before work begins. The balance is due before the agreed initial launch. A staged portfolio launch may have a different payment schedule stated in the order form.

Monthly fees are payable in advance from the Service Start Date recorded in the order form or agreed in writing before launch. This is normally the first live launch of the agreed service. For portfolio packages, the rollout and any phased charges must be agreed before the first launch; the full package fee must not be introduced without that agreement.

Invoices are payable within 14 calendar days, except where a launch payment must clear before publication. Notify us promptly of any reasonably disputed amount, explaining the reason. Undisputed amounts remain payable. We will not suspend service solely because an invoice amount is disputed in good faith while the parties are working to resolve it.

If an undisputed payment remains overdue, we may suspend the affected services after a written warning allowing at least seven further calendar days to pay. Suspension will be proportionate, and does not authorise deletion of customer data or transfer of your domain. We will state the services affected and the steps needed to restore them.

8. Term, renewal and cancellation

Unless the order form expressly states otherwise, the initial minimum service term is six calendar months from the Service Start Date. At the end of that term, the agreement automatically renews for successive fixed terms of three calendar months each unless either party gives timely notice of non-renewal.

Ordinary termination takes effect only at the end of the initial six-month term or a subsequent three-month renewal term. Notice must be received at least 30 calendar days before that term ends. If notice is received later, the agreement renews for the next three-month term and the notice takes effect at the end of that renewed term. The order form must state the Service Start Date, initial term end date and initial notice deadline; our cancellation confirmation will state the applicable effective end date. Monthly invoicing is a payment schedule only and does not create a monthly termination right.

Send cancellation notices to pd@yachtaddress.com. We will confirm receipt, the effective end date and closeout steps. The validity of a notice actually received does not depend on us issuing that confirmation. Fees remain payable on their normal monthly due dates through the effective end date. There is no additional ordinary cancellation penalty.

A sale, withdrawal, end of a marketing mandate, decision to stop advertising or removal of a yacht does not automatically terminate, shorten, suspend or reduce the agreed package commitment. This applies to the One yacht package as well as portfolio packages. We will remove or unpublish a yacht promptly on your authorised instruction, but the agreed recurring fees remain payable until the contractual end date. You may request a replacement yacht under clause 9. Mandatory termination rights and the contractual rights for material breach or prolonged events beyond reasonable control remain unaffected.

For portfolio packages, removing a yacht frees capacity but does not automatically reduce the package fee. A downgrade to another published package may take effect only at the end of the initial six-month term or a subsequent three-month renewal term, on at least 30 days' written notice. After a downgrade, the three-month renewal cycle continues unless expressly agreed otherwise. Upgrades, prorated charges and any setup fee credit must be confirmed in writing before taking effect. There is no automatic right to transfer setup credits between unrelated projects.

9. Replacement yachts

An active listing slot in any package, including One yacht, may be reused after the previous yacht has been removed or archived. However, a new yacht requires a separately scoped website setup. The replacement fee, material requirements and delivery date will be agreed in writing before work begins. Previously completed package setup is not charged again merely because a slot is reused, but the work needed for the new yacht is not free or unlimited.

Changes to the same yacht's name, price, location or broker do not by themselves make it a replacement yacht. A replacement does not extend the package's minimum term unless expressly agreed. Archived listings are not active public websites unless the order form includes a separate archive arrangement.

10. Content, intellectual property and domains

You retain your rights in supplied photographs, footage, specifications, documents, branding and enquiry data. You grant us permission to use them only as needed to perform the agreement. We will not sell your leads or use them for unrelated marketing. Portfolio publication of your name, yacht or project requires your written permission.

Once the relevant setup fees are paid, you receive a perpetual, worldwide, non-exclusive licence to use, reproduce and adapt the bespoke copy and design deliverables created for your agreed yacht websites. This licence excludes Listing Pulse, our reusable software, internal tools and components, and assets governed by third-party licences. Those remain subject to their respective ownership and licence terms. Listing Pulse access is a service licence for the active term, not a purchase of its source code.

Your domain should be registered in your name or your company's name. Where we administer it for you, you remain entitled to its transfer and control, subject to the registrar's procedures. Domain registration or renewal costs must be approved separately unless included in the order form. We will not claim ownership of your domain because the service ends.

11. Confidentiality and personal data

Each party will protect the other's confidential information, restrict access to people who need it for the agreement, and use it only for that purpose. This does not prevent lawful disclosure to professional advisers or authorities, or use of information that is independently obtained or already public through no breach. Confidentiality continues after termination.

The brokerage generally determines the purposes of processing buyer enquiries for its business. Where YachtAddress processes that data on its behalf, the parties will put a data processing agreement in place before processing begins. We remain separately responsible for our own account administration, billing and legal records. The applicable roles depend on the actual processing, not labels alone.

The data processing agreement must identify the data, purposes, instructions, security measures, authorised subprocessors, hosting locations and cross-border transfer arrangements. It must also address assistance with individual rights, incident notification without undue delay, retention, deletion and return. These terms do not replace that agreement or any required privacy notice or consent mechanism.

You decide and supply the lawful instructions for buyer communications and tracking; we implement the agreed configuration and remain responsible for our own legal obligations. No party may use the other party's contractual approval as a substitute for an individual's consent where consent is required.

12. Exit and handover

At termination, the parties will agree whether each public website is taken offline, redirected under your instructions or transferred under an agreed handover. We do not redirect your domains to our business without your permission. Managed hosting and Listing Pulse access end on the effective service end date unless a separate extension is agreed.

We will provide one standard export of your available enquiry records, listing data and customer-supplied content, on request made before or within 30 days after service ends, without an additional export fee. Available records do not include information already lawfully deleted under the agreed retention policy. The export uses reasonably accessible formats such as CSV and original media files. It does not include platform credentials or another customer's information.

The order form must specify the website handover format before purchase, including which paid bespoke deliverables can be exported and any components that depend on hosted or third-party services. We will provide those agreed deliverables. A hosted application, working CRM connection or Listing Pulse instance is not automatically portable. Rebuilding functionality on another host or configuring a replacement provider requires a separate quote.

Unless a different lawful schedule is recorded in the data processing agreement, customer personal data retained for handover will be deleted from active systems within 60 days of termination and will expire from routine backups within 90 days. Legally required records may be retained for the applicable period with restricted use. Earlier deletion instructions will be handled under the data processing agreement. We will explain the export deadline before deleting data.

13. Cancellation before launch and material breach

If you cancel setup before launch, you pay for work reasonably completed and approved non-cancellable third-party costs, up to the agreed setup fee. We will provide an itemised account. Unearned prepaid amounts are refunded within 14 days after the final account is agreed. A deposit is not automatically forfeited merely because it was paid in advance.

Either party may terminate for a material breach that remains unremedied 14 days after written notice describing the breach and required remedy. Immediate protective suspension may be necessary for a credible security threat, unlawful content or a binding legal requirement; we will limit it to what is necessary and explain it where legally permitted.

If you terminate because of our unremedied material breach, or we end the agreement for convenience, we will refund prepaid fees for services not supplied after the end date. We will also deliver paid-for completed work and account fairly for unfinished setup. Exit assistance and mandatory legal remedies remain available.

14. Liability and events beyond reasonable control

Each party is responsible for loss caused by its breach, subject to applicable law. To the extent legally permitted, neither party is liable for indirect or consequential loss, lost profit or lost sales opportunity arising from the agreement.

Subject to the exclusions below, each party's aggregate liability arising from the agreement is limited to the setup fees plus the recurring fees paid or payable for the affected package during the six months immediately preceding the event giving rise to the claim. If the service has existed for less than six months, use the fees paid or payable for that elapsed period, including setup.

These limitations do not limit payment obligations, fraud, wilful misconduct, gross negligence, death or personal injury where applicable, liability that cannot lawfully be excluded or limited, or any express higher liability limit agreed in the data processing agreement. They do not restrict regulators' powers or individuals' statutory rights. Their application is subject to mandatory law and competent court review.

A party affected by an event genuinely beyond its reasonable control must notify the other, mitigate its effects and resume performance promptly. This clause does not excuse avoidable configuration errors, inadequate precautions or payment for services already supplied. If the event prevents a material part of the service for more than 30 consecutive days, either party may end the affected service without an additional termination charge, with prepaid unused fees refunded.

15. Changes, notices and governing law

We will not change agreed prices during the initial term. After that term, a proposed price change requires at least 60 days' written notice and takes effect only at a renewal. You may cancel before it takes effect without a separate cancellation fee. Other material changes to agreed obligations require written agreement; posting a revised website page is not enough.

Notices must be sent to the email addresses in the order form, with pd@yachtaddress.com as our service address. A failed or bounced message is not treated as received. Both parties must keep contact details current. Written agreement may be recorded by electronic signature or a clear email acceptance by authorised representatives.

The agreement is governed by the laws of the United Arab Emirates as applicable in Ras Al Khaimah. Subject to mandatory jurisdiction rules, the competent courts of Ras Al Khaimah will have jurisdiction. The parties will first attempt to resolve a notified dispute through good-faith discussions for 30 days, without preventing urgent relief or steps needed to preserve legal rights.

If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. The parties will seek a lawful replacement reflecting the original commercial purpose. Nothing authorises a court or either party to remove mandatory customer protections.